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Leadership

Privacy Policy

Last Revision: August 24, 2012

Carewise® Health is a benefit program independently administered by CWH, Inc. © 2008.

At Carewise Health, Inc. ("CWH"), we know how important it is to keep your personal information secure. We have privacy protections built into every aspect of our business operations, including our Web-based services. We will not sell or rent your personal information to others. We will only share information with others when it is necessary to provide services to you.

CWH reserves the right to change the provisions of this privacy policy at any time, by posting a revised privacy policy on the website. Your use of the website following the posting of such changes or revised privacy policy shall constitute your acceptance of any such changes. We encourage you to review our privacy policy whenever you visit our website and to make sure that you understand how any personal information you provide will be used. If you do not agree to the terms of this Privacy Policy or any revised policy, please exit the website immediately.

What information does CWH collect?

In order to provide you with certain services on our website, we may at times need to collect personal information. For example, when we provide services to you on behalf of your employer, we may collect personal information about your health, benefits, banking, payroll, and insurance. We may use this information to process transactions, respond to inquiries from you or your authorized representative, provide health-related resources or to meet other administrative needs. If you fail to provide requested information, your access to the features and services offered by this website might be limited.

Collection is done both actively (information you voluntarily submit to us) and passively (information automatically gathered from your computer).

Active Collection
Your Account. Creating an account is voluntary, but the website is not accessible if you do not create a personal account. You will be required to provide your first and last name, date of birth, your employee ID number, and e-mail address in order to create an account.

Feedback. We also collect feedback information through forms located at the end of each topic included throughout the website. Feedback information requested may include opinions on website content, as well as information on website functionality such as error messages or broken links. Submission of feedback is voluntary and non-confidential, and we do not guarantee a reply to information submitted through feedback forms. We do not report individual tracking of topics on the website back to the sponsoring client or employer.

Surveys. From time to time our website may request information from you via surveys. Participation in these surveys is completely voluntary, therefore, you can choose whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.

E-Mail Messages. You will receive e-mails informing you that you have a message waiting in your account inbox.

Passive Collection
Cookies. A cookie is a piece of data stored on your computer's hard drive. Usage of a cookie is not linked to any personally identifiable information while on our website. Once you close your Internet browser, the cookie simply terminates. Cookies enable us to track and target the interests of our users to enhance the experience on our website. If you wish to reject, erase or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. If you reject the cookie, your access to certain areas of the website might be limited.

Log Files. CWH uses Internet protocol (IP) addresses and browser information to analyze trends, administer the website, track usage, and gather broad demographic information for aggregate use. Your IP address is not linked to other personally identifiable information.

How does CWH use information collected on this website?

Personal information that you provide to CWH (such as a personal e-mail address) may be used by CWH in the following ways:

  • to contact you about your use of the website or about our services;
  • to respond to your comments or requests;
  • to request feedback and enable us to develop and improve the site and our services;
  • for internal purposes; and
  • for the specific purpose for which the information was provided.

CWH restricts access to information to those individuals in our organization who require access in order to provide products and services to you. Our associates are trained regarding their responsibility to protect your privacy utilizing clear guidelines.

If you are a former member of this website, your information is treated in the same manner as the information of current customers.

For dependents under the age of 14 registered by the subscriber (employee) and parent or legal guardian, their information is treated in the same manner as the information of other registered members, because you have certified that you are not granting unsupervised access to the dependent within the Terms and Conditions of Use.

What information is shared with third parties?

CWH shares collected information with outside parties only as required by law or legal order, or to fulfill our contracted administrative duties. For example, CWH provides enrollment services that require transmitting collected demographic, payroll, and insurance data to your employer and applicable insurance carrier(s). Information collected will not be distributed or shared with any entity for marketing purposes or for any other purpose outside the scope of the business requirements for which we have been contracted.

Additionally, we may share aggregated information with third parties such as your employer and our partners and vendors without your authorization. Such aggregated information is not linked to any of your personal information and you can not be individually identified.

CWH makes an effort to ensure, but does not guarantee, that all third parties to whom we give information agree to the same high level of privacy safeguards that CWH itself provides to its users.

How do links affect my privacy?

This website may contain links to other websites. Please be aware that CWH is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website. Similarly, if you entered this website through a link from another website, CWH cannot be held responsible for enforcing the privacy policy of that website.

What security precautions are taken to protect my information online?

CWH utilizes proven methods to maintain the security of your information during your use of our services. Highlights of our security include:

  • internal firewalls;
  • security audits and assessments;
  • Secure Socket Layers and Transport Layer Security (1024-bit keys for encryption); and
  • user-level security controls.

How long is my information maintained?

Personally identifiable information that you share with us, or that we obtain through our relationship with other health care professionals, is stored on our database servers at CWH. We have a firewall to prevent individuals from accessing information without authorization. Data centers are physically secure and protected from unauthorized access by unauthorized persons. Physical access to the servers requires individual authorization and authentication. Information in our data centers is backed up routinely, in order to aid in the recovery of information in the event of accidental damage of information or due to a natural disaster. The backup media is stored in a physically secure storage facility. All data is stored for a minimum of 7 years.

How do I access, supplement and/or amend my information?

If you have any questions regarding information you have submitted on the website, please contact CWH Quality and Compliance department at Quality&Education@carewisehealth.com. CWH cannot delete data submitted by you, however, upon your request, your information can be amended upon your written request.

What is your advertisement policy?

CWH does not accept or post advertising for commercial products or services. Promotion of programs through the use of pop-up boxes or a list on the client information pages is done at the express request of the client purchasing the website. CWH does not accept additional payment for promotion of client programs from the client or the promoted programs.

Who can I contact with questions about this website?

General questions or comments about this website may be directed to portalsupport@carewisehealth.com.